Contact Us
Company Name: ECOM ONE LIMITED
Business Registration No.: 3309925
Date of Incorporation: 18‑Aug‑2023
Company Type: Private company limited by shares
Registered Address: UNIT 1005, 10/F, BOSS COMMERCIAL CENTRE, 28 FERRY STREET, YAU MA TEI, KOWLOON, HONG KONG
Customer Service: info@springdev.online
Website: https://springdev.online
How to Reach Us
Email (primary)
info@springdev.online — the fastest way to reach an engineer. We reply within 1–3 business days.
When to Contact Us
- Payments & refunds (including Bancontact): Questions about a payment, refund, or duplicate charge. We operate a no‑questions‑asked 14‑day refund, even for used digital items. For Bancontact, refunds are technically possible up to 365 days; since Bancontact has no chargebacks, please contact us directly — we resolve immediately.
- Course access or downloads: Can’t access content or a link expired? We’ll restore access or re‑issue links free of charge.
- Project & services: Scoping, quotes, timelines, SLAs, or technical clarifications.
- Account & security: Password resets, suspicious activity, data‑protection requests.
Support Hours & Response Times
- Availability: 7 days a week via email/contact form.
- Response target: within 1–3 business days; urgent payment‑access issues are prioritised.
- Languages: English (primary).
Data Protection
We process your personal data to respond to your enquiry, provide support and prevent fraud. For EU/EEA residents, rights under the GDPR apply (access, rectification, erasure, objection, portability, consent withdrawal). See our Privacy Policy for details on purposes, legal bases and international transfers (SCCs).
Postal & Legal Correspondence
ECOM ONE LIMITED
UNIT 1005, 10/F, BOSS COMMERCIAL CENTRE, 28 FERRY STREET, YAU MA TEI, KOWLOON, HONG KONGIf you need immediate help with access to paid content, include “URGENT” in your subject line — we prioritise these requests.