Refund policy – MsSpringDev

Refund policy

Version: 1.0
Last updated: 1 September 2025

This Policy explains how ECOM ONE LIMITED (“springdev”, “we”, “us”, “our”) handles refunds and returns for purchases made on https://springdev.online.

We keep things simple and customer‑first: a no‑questions‑asked 14‑day refund applies to all purchases by EU/EEA consumers — even if the digital product/service has been accessed or used. We voluntarily provide this lenient policy in addition to your statutory rights.

1) Company details & contact

Legal Entity: ECOM ONE LIMITED
Business Registration No.: 3309925
Date of Incorporation: 18‑Aug‑2023
Company Type: Private company limited by shares
Registered Address: UNIT 1005, 10/F, BOSS COMMERCIAL CENTRE, 28 FERRY STREET, YAU MA TEI, KOWLOON, HONG KONG
Customer Service: info@springdev.online (response time: 1–3 business days)
Website: https://springdev.online

These details appear on every policy page and in our footer for transparency.

2) Scope

  • Digital products (e‑learning courses, tutorials, downloadable materials, certificates).
  • Digital services (development/consulting, implementation, maintenance).
  • We do not ship physical goods; returns mean revoking access or cancelling services.

3) Our 14‑day no‑questions‑asked refund

  • Eligibility window: within 14 days from purchase.
  • No reason required: email info@springdev.online and include your order number.
  • Used digital content included: refunds apply even if you have downloaded materials, accessed lessons, or started using the service.
  • Services already started: we ordinarily issue a full refund within 14 days, even if initial work has begun. Where a full refund is not feasible (e.g., at your explicit request we completed substantial bespoke work within the 14‑day window), we will still offer the most customer‑friendly remedy possible (e.g., full or pro‑rata refund at your choice).
  • After 14 days: contact us — we will consider goodwill refunds case‑by‑case.

This merchant policy adds to and does not reduce your statutory rights.

4) How to request a refund (step‑by‑step)

  1. Email info@springdev.online with subject “Refund Request” and your order ID.
  2. If you prefer, tell us whether you want a refund or alternative remedy (e.g., re‑delivery, course credit).
  3. We confirm receipt within 1 business day and process within 14 days (usually faster).
  4. We refund via the same payment method used originally, unless you ask otherwise.
  5. We disable access to refunded digital content within 24 hours of issuing the refund and cancel any related certificates or licence grants.

5) Bancontact & payment‑method specifics

  • Bancontact refunds: technical refunds are possible up to 365 days from the original transaction.
  • No chargebacks via Bancontact: because the scheme does not provide a chargeback process, please contact us directly — we will resolve your issue immediately (refund or re‑delivery).
  • Other methods: card and alternative payments are refunded back to the original method whenever possible.
  • No fees: we never charge administrative or processing fees for refunds.

6) Subscriptions or staged services (if applicable)

  • You may cancel at any time; if you cancel within 14 days of purchase/renewal, we provide a full refund.
  • For staged or milestone‑based services, you may request a refund at any point within the first 14 days; we will refund in full unless you prefer a pro‑rata arrangement.

7) Processing times & confirmations

  • Refunds are processed within 14 days of your request (often much sooner).
  • You will receive an email confirmation when the refund is issued.
  • If you do not see funds after our confirmation, please allow for bank/PSP processing times and contact us.

8) Fraud, misuse or regulatory limits

We may investigate suspected fraud or abuse (e.g., repeated refunds following full consumption of content) to protect users and comply with payment‑network rules. We will always act reasonably and in good faith, prioritising customer satisfaction and regulatory compliance.

9) Your statutory rights (EU/EEA) & governing law

  • EU/EEA consumers: This Policy is designed to be more generous than the minimum required by EU/EEA consumer protection law and does not limit your legal rights.
  • Governing law: In the absence of mandatory consumer law, the laws of Hong Kong apply. Mandatory local consumer protections remain unaffected.

10) Changes to this Policy

We may update this Policy from time to time. The current version is available at https://springdev.online/refunds and is effective on the date shown above.

11) Contact

ECOM ONE LIMITED
UNIT 1005, 10/F, BOSS COMMERCIAL CENTRE, 28 FERRY STREET, YAU MA TEI, KOWLOON, HONG KONG
Email: info@springdev.online
Website: https://springdev.online

Effective date: 1 September 2025